1. Where is OrangeHao Hotel located?

OrangeHao Hotel is at No.16 Huancheng South Road, Beilin District, Xi’an, Shaanxi Province, China (710000)—just a 5-minute walk from the South Gate of Xi’an’s Ancient City Wall.

2. How far is the hotel from major attractions?

The hotel is within walking distance of key sites:

• Xi’an City Wall (South Gate): 400 m
• Bell Tower: 1.2 km
• Muslim Quarter: 1.5 km
• Beilin Museum: 800 m
• Terracotta Warriors: ~40-minute drive (hotel can assist with transport)

3. Does the hotel offer free Wi-Fi?

Yes! High-speed complimentary Wi-Fi is available in all rooms and public areas.

4. What are the check-in and check-out times?

Check-in: 2:00 PM
Check-out: 12:00 PM (noon)
Early check-in or late check-out may be available upon request (subject to availability).

5. Is breakfast included?

Breakfast is not always included—it depends on your booking package. A local-style breakfast featuring Shaanxi specialties (e.g., biangbiang noodles, steamed buns, congee) is available for an additional fee.

6. Does the hotel have a restaurant?

Yes! The on-site restaurant serves authentic Shaanxi cuisine and select international dishes for breakfast, lunch, and dinner.

7. Are the rooms soundproofed?

Most rooms feature double-glazed windows and are well-insulated. Rooms facing the inner courtyard are especially quiet—request one if noise sensitivity is a concern.

8. Is parking available?

Limited on-site parking is available (subject to availability). Please contact the hotel in advance if you plan to arrive by car.

9. Does the hotel accept foreign credit cards?

Yes—Visa, Mastercard, and UnionPay are accepted. Some international cards may require prior notification to your bank due to China’s payment systems.

10. Is English spoken at the front desk?

Staff have basic to intermediate English proficiency, and many can assist with directions, bookings, and essential communication. Translation apps or QR code guides are also available.

11. Are there business facilities?

Yes! The hotel offers a 24/7 business corner with printing/scanning services and a small meeting room (capacity: up to 20 guests) equipped with AV support.

12. Can I store my luggage before check-in or after check-out?

Yes—complimentary luggage storage is provided for all guests.

13. Is the hotel suitable for families?

Absolutely! Family rooms and extra beds/cribs (upon request) are available. The central location is also ideal for family-friendly sightseeing.

14. How do I get to the hotel from Xi’an Xianyang International Airport?

• Airport shuttle or taxi: ~50 minutes (approx. ¥120–150)
• Airport bus + metro: Take Airport Bus Line 2 to Xi’an Railway Station, then Metro Line 4 to Hepingmen Station (5-min walk)

15. Is the hotel near public transportation?

Yes—Hepingmen Metro Station (Line 4) is a 6-minute walk away, offering easy access to the entire city.

16. Are pets allowed?

No, pets are not permitted at OrangeHao Hotel.

17. What amenities are included in the room?

Standard amenities include:

• Air conditioning & heating
• Flat-screen TV with cable
• Electric kettle & tea/coffee
• Premium toiletries
• Hairdryer
• Safe
• Slippers & bathrobes (in select room types)

18. Can I book tours or tickets through the hotel?

Yes! The front desk can assist with booking tickets for the Terracotta Warriors, Tang Dynasty Show, and other local experiences.

19. Is the hotel accessible for guests with disabilities?

The hotel has limited accessibility features. Please contact the property directly to discuss specific mobility needs.

20. What is the cancellation policy?

Cancellation policies vary by rate type. Flexible bookings typically allow free cancellation up to 24–48 hours before arrival. Always check your reservation details at the time of booking.